Terms and conditions

Who we are

DVM Windows is the trading name of DVM Services (UK) Ltd, company number 15484873, registered in England and Wales. Registered office: Unit 17 Springfield Road, Hayes, UB4 0LE.

VAT number: to come.

Quotes and surveys

A rough quote is based on the sizes and photos you send us. Before anything is ordered we carry out a site survey and take exact measurements, and your final quote is based on that survey. If you would rather we worked to your final sizes, we will ask you to confirm them in writing, and you are responsible for them.

Made to measure

Every window and door is made to measure for your openings, in the colour, glass and hardware set out on your quote. Because of that, made-to-measure products can't be returned once the order is placed. If anything arrives damaged, we replace it.

Payment

• A deposit of 50% of the order value is due when you place the order.
• The balance is due before delivery.
• You can pay by bank transfer or card.

Lead times and fitting

We give you a lead time when you place the order. Lead times are estimates and depend on our availability and on the products and colours chosen; special colours take longer. We will keep you told about your fitting date.

Cancelling

Where the law gives you a right to cancel, such as the 14-day cancellation period under the Consumer Contracts Regulations 2013 for contracts agreed away from our premises, we will explain it when you place your order. Your statutory rights are not affected by these terms.

Guarantee

Every installation we carry out comes with a 10-year installation guarantee. Manufacturer guarantees on the products themselves are set out on your quote. Whether the installation guarantee is insurance-backed: to come.

Photographs

We may photograph finished work for our website and portfolio. Tell us if you would rather we did not, and we won't. We never publish your address.

Governing law

These terms are governed by the law of England and Wales.